Internship – Technical Support

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Hospitality Systems Consultants Ltd was founded in the year 2000 to provide complete guest entertainment and communication
solutions to the hospitality industry in Africa. In partnership with leading global ICT companies we design and deliver highly
innovative solutions that add value to our clients’ service. We have a strong commitment to good customer service delivered
through our support offices in Nairobi and Johannesburg and our partner network around Africa.
Summary:
As a technical support/helpdesk intern, you’ll be monitoring and maintaining the computer systems and networks of the
organization customers in a technical support role. If there are any issues or changes required, within the installed customer
systems you will be the first contact through the helpdesk. You will be responsible for diagnosing any hardware or software faults
with these systems and will solve the issues either in person, over the phone or on email.
Essential Functions:
Work with the technical support team to assist in:
• Providing technical support and guidance to clients to understand programs, solve problems and generally support clients in
using software/hardware correctly at the Hotel/Organization level.
• To log support calls and document their outcome to facilitate the resolution of common
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• On-site management and hands-on installation, debugging, and optimization of the system products and solution.
• Routine system backups and checklist of all the client servers
• To install and configure operating systems and software to agreed standards under the direction of the required minimum
product standards.
• Create instruction manuals and procedures for the customer as required.
• Logging and keeping records of outstanding customer queries
• To develop and sustain a productive customer relationship, making the customer and their needs a primary focus.
• Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business.
• Escalate complex problems to the supervisor when appropriate.
• To provide at all times a professional, courteous and rapid response to individual clients.

Education/Experience:
• Area of study in Computer science, Information Systems or any IT related course.
• Should have completed coursework and available on a fulltime basis.
• Applicants who are graduates must have at least an upper second-class honor.
Knowledge, Skills, & Abilities:
o Good verbal and written communication.
o Problem Solving skills
o Good interpersonal and customer care skills
o Possess strong interpersonal skills
o Troubleshooting skills in a multi-user high-pressure environment.
o Understanding knowledge of networking concepts such as DNS, DHCP, HTTP, SSL, TCP/IP protocols and
applications, routing and firewalls, LAN, WAN troubleshooting technique
o Proven ability to work successfully with limited supervision
o Team player

 

Company: 
Hospitality Systems Consultants Ltd
Career Level: 
Internship
Contact information and how to apply:: 

Interested candidates should send their CV & Scanned Academic Documents to recruit@hsc.co.ke on or before noon on *31st February 2018* Only shortlisted candidates will be contacted.

Closing date: 
Wed, 2018-02-28

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